Refund Policy

1. Payment Model

EDC OFFICIEL LIMITED operates on a cash-on-delivery model for all subscription plans:

• No payment is collected at the time of placing an order.
• Payment is only due after the service has been confirmed and the initial engagement has been completed.
• Invoices are issued upon service delivery or at the beginning of each billing cycle for ongoing subscriptions.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Service Not Delivered: If EDC OFFICIEL LIMITED fails to deliver the agreed-upon service within the confirmed timeframe without reasonable cause or prior notice.
• Material Breach: If the service delivered materially deviates from the agreed scope of work as documented in the service agreement.
• Duplicate Payment: In the event of an accidental duplicate payment.
• Technical Error: Where a verifiable technical error resulted in an incorrect charge.

Refund requests will not be accepted in the following cases:

• Change of mind after the service has been delivered as agreed.
• Dissatisfaction arising from factors outside EDC OFFICIEL LIMITED's control.
• Requests made after the refund request window has expired.
• Services consumed or partially consumed by the client.

3. Monthly Subscription Cancellations

For clients on monthly subscription plans:

• You may cancel your subscription at any time with a minimum of 7 days' written notice before the next billing cycle.
• Cancellations processed within the current billing cycle take effect at the end of that cycle. No partial refunds are provided for unused days within a billing period.
• Any services already delivered during the current billing period are non-refundable.

4. Refund Request Window

To be eligible for a refund, you must submit your request within 14 calendar days of the date of the invoice or service delivery, whichever is later. Requests submitted after this window will not be eligible for consideration, except in cases of material breach where a longer timeframe may apply at our sole discretion.

5. Refund Process

To initiate a refund request:

• Contact our team at contact@edcofficiel.com with the subject line "Refund Request – [Your Name / Company Name]".
• Provide your order or invoice reference number, the reason for the refund, and any supporting documentation.
• Our team will acknowledge your request within 2 business days and initiate a review process.
• We aim to resolve all refund requests within 10 business days of acknowledgement.
• Approved refunds will be processed via the original payment method or via bank transfer as mutually agreed.

6. Partial Refunds

In certain circumstances, we may offer a partial refund representing the portion of services not yet delivered. The amount will be calculated in good faith based on the scope of work completed versus the total agreed scope.

7. Disputes

If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting our management team at contact@edcofficiel.com. Where a resolution cannot be reached, disputes shall be subject to the laws of the Hong Kong Special Administrative Region.

8. Amendments

EDC OFFICIEL LIMITED reserves the right to amend this Refund Policy at any time. Changes will be effective upon posting to our website.

9. Contact